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Position: Customer Care Manager
This position will manage the mutualized team to reach a higher quality CCC shared service. It will also be responsible in leading the ONE CCC project for SEA
Responsibilities:
Work with SEA countries to make the mutualization and regionalization plan.
Identify and mitigate all the risks, ensure a quality move.
To build a best-in-class CCC by implementing ONE CCE process.
To build a strong competence CCC team with clear development plan and career path.
To reach a higher level customer satisfaction, SLA and maintain a good KPI trend.
Leverage all the shared facilities and resources with hosting manager.
Requirements:
- Must be a graduate of any course
- Must have excellent communication and customer service skills.
- Must have strong leadership and influencing skills
5-8 years of management experience in a contact center or shared service environment
Must be willing to work in Rosario, Cavite and must be willing to travel within SEA countries
Human Resources Department
Schneider Electric Philippines
APC Admin Bldg., Lot 1 Blk 5 CEPZA Rosario, Cavite, Philippines
Phone +6346 437 7272
Email: Sephil.Recruitment@schneider-electric.com
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